Expert team of chemical researchers.....
Order only the pharmaceutical products on the market...
We deliver your orders to any destinations worldwide
your one stop shop for all your research chemical needs

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Frequently Asked Questions

What appears on my Parcel?
Very discreet and anonymous. We do not use "Alpha Chemicals LLC" etc. The current wording for the billing description can be emailed to you before or after an order if you so wish.. 

Why has my order been declined?
Could be several reasons such as incorrect card details, insufficient funds, you are less than 21, etc. We do not fail orders. Please contact us for more details.

Where can you use your discount codes etc?
It is on the shopping cart page, not the checkout page.. 

Do you ship to the worldwide?
Yes, we offer worldwide shipping!

Where is my order shipped from?
Depending on what products are ordered, we ship from either our office in Ukraine or USA.

I have not received any emails about my order, have you shipped it?
All orders receive email updates failed or not. If you have not yet received an email then please check your junk or spam mailbox as some emails are directed there. Please move these to your inbox to avoide it happening again. You may also log in to your account and see the status of your order at any time via our site.

What are my payment options?
We can currently accept Bitcoin, MoneyGram, Western Union, Credit cards, and Bank transfer payments.

How long should my order take to arrive?
International orders will take a little longer, but to mainland Europe the average shipping time is 3-7 business days and the rest of the world 7-10 business days.

DO NOT CONTACT US TO CHASE YOUR ORDER UNTIL AFTER 10 DAYS FROM SHIPPING DATE.
It can take up to 10 days for some orders to arrive and the tracking to work (if paid for).
After 10 days if you have not received your order contact us with your order number etc.

Do you offer UPS Express Shipping?
Soon.

Do you accept PayPal?
No we do not accept PayPal, the reason being its against PayPal's T&Cs and anyone using PayPal to take payment for Research Chemicals is taking payments illegally. You and the seller run the risk of have your PayPal accounts closed and funds held for 180 days or not at all.

Do you supply FREE samples?
No we do NOT supply FREE samples. However we do sell small sample amounts on the website at very reasonably priced.

I ordered the wrong item can I return or replace it?
No sorry, due to the nature of the business all sales are final, you have from the time of purchase to the time of dispatch to cancel or amend your order. no exceptions!

Is your company legit and safe to use?
The answer is yes we are 100% legitimate supplier for several years now. 

How will my order be packaged?
All orders are package very very discreetly in padded envelopes and or enverlopes, no mention of products names or the website name are on the out side of the packages. IMPORTANT: We no not use a return address.

How can you guarantee my order will arrive to my address?
If your order does not arrive we will simply reship it free of charge after 10 days from shipping date (tracked orders only), please note we will only allow 1 free reship and its your responsibly to check legalities, if the package has been taken by customs because its not legal in your country or your package was not a recorded tracked package then you will NOT qualify for any free reship.

My order has not arrived yet can you call the mail service and see why its delayed?
No we do not chase orders until the 10 days period has passed and we will simply just reship the order and then we will file a claim for a lost package, calling the post service will not get any answers.

Do i get a tracking number with my order?
Yes all orders are supplied with a tracking number.

Do you have a product thats not listed on your website ?
We can source most products in any quantity, If they is a product you are interested in you can contact us for more information, we will only source products not listed on our website if the order is 100g or over.

My order has not arrived after 10 days, can i have a refund instead of a reship?
No you will not get any refund, we are kind enough to offer a FREE reship on missing tracked orders which is more than some vendors offer so a refund is out of the question.

I have seen prices cheaper then yours on another website, will you price match?
Yes as long as the website is a trusted, reputable vendor. Email us.

I am a regular customer can i have a discount?
No, we will decide when we offer discounts and normally you will be notified by email so be sure to take advantage of all discounts and offers.

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CONTACT US

Address:  Alpha Chemicals LLC.

Skype:  nkys.nkys

E-mail: info@alphachemsllc.com